Objections
R499.00This online course with a post-assessment focuses on preventing objections & concerns and the steps for handling objections and resolving them.
Showing 13–24 of 27 results
Negotiation
R499.00We have five Negotiation Skills courses available in this series that focus on intro to negotiation and strategy, planning effective negotiations to reach agreements.
Influence
R499.00This online course with a post-assessment focuses on influence techniques and how to get others to follow your lead.
Getting and Giving Help
R499.00This online course with a post-assessment focus on getting the right help and mentoring peers to manage customer expectations.
Follow -Through
R499.00This online course with a post-assessment focus upselling opportunities with customers. Email etiquette and customer satisfaction.
Ethics
R499.00This online course with a post-assessment focuses on how ethical problem-solving and leading ethical conduct.
Difficult Situations
R499.00This online course with a post-assessment focus on calming difficult customers, call escalation and handling complaints.
Critical Thinking
R499.00This online course with a post-assessment focuses on the introduction to critical thinking and to manage deception and fallacies for rational decision making.
Contact Management
R499.00This online course with a post-assessment focus on customer relationship management, sales force automation, and CRM implementation to manage customer expectations.
Coaching and Mentoring
R499.00This online course with a post-assessment focuses on getting and giving help, mentoring peers, and receiving feedback that includes self-coaching.
Closing Sales
R499.00This online course with a post-assessment focus on the psychology of confirming sales to increase closing ratios.
Change Management
R499.00This online course with a post-assessment focuses on understanding change, how to initiate and lead change to communicate through change transitions.