CATEGORY: Soft Skills

Difficult Situations

Course Access: Lifetime
Course Overview

We have five Difficult Situations courses available in this series that focus on calming upset/irate customers, difficult customers, call escalation, handling complaints, delivering bad news. Each course averages 15 minutes to complete with a post assessment included for each course. The Application Activity forms will allow the participant to apply the learnings in their own scenario and environment.

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