Influence
R499.00This online course with a post-assessment focuses on influence techniques and how to get others to follow your lead.
Showing 73–84 of 92 results
Getting and Giving Help
R499.00This online course with a post-assessment focus on getting the right help and mentoring peers to manage customer expectations.
Follow -Through
R499.00This online course with a post-assessment focus upselling opportunities with customers. Email etiquette and customer satisfaction.
Ethics
R499.00This online course with a post-assessment focuses on how ethical problem-solving and leading ethical conduct.
Difficult Situations
R499.00This online course with a post-assessment focus on calming difficult customers, call escalation and handling complaints.
Critical Thinking
R499.00This online course with a post-assessment focuses on the introduction to critical thinking and to manage deception and fallacies for rational decision making.
Contact Management
R499.00This online course with a post-assessment focus on customer relationship management, sales force automation, and CRM implementation to manage customer expectations.
Coaching and Mentoring
R499.00This online course with a post-assessment focuses on getting and giving help, mentoring peers, and receiving feedback that includes self-coaching.
Closing Sales
R499.00This online course with a post-assessment focus on the psychology of confirming sales to increase closing ratios.
Change Management
R499.00This online course with a post-assessment focuses on understanding change, how to initiate and lead change to communicate through change transitions.
Career Development
R499.00This online course with a post-assessment about career development focuses on business etiquette and customer care to build trust, respect, and confidence in any situation.
Building Rapport Sales
R499.00This online course with a post-assessment about career development that focuses on business etiquette and customer care to build trust, respect, and confidence in any situation.